Cancellations and Changes
We require a credit card when booking an appointment. Changes to or cancellation of your appointment must be made 24 hours in advance to avoid full charge for the session.

Getting to Nusta
Please be mindful that parking can be a challenge in downtown DC. There are a number of parking garages within walking distance of Nusta Spa, although these garages can get full, especially on weekday mornings. Limited street parking is available between the hours of 9:30 a.m. - 4:00 p.m. and after 6:30 p.m. on weekdays. We also are Metro accessible via the Dupont Circle, Farragut North and Farragut West Metro stops (approximately 2-3 blocks from each.)

Timeliness
We value your time at Nusta Spa and want you to take advantage of every moment. Please arrive 10 to 15 minutes prior to your appointment time so that you may change into a robe and spa sandals and enjoy our Spa Lounge. Arriving early is especially important for your first visit, as you will be asked to complete a spa intake form with questions about your health history and the specific needs and preferences you would like us to attend to during your service.

Your treatment will begin and end promptly at the scheduled times; if you arrive late, we will be unable to give you the full service time, so that we may stay on schedule for the convenience of our other guests and employees.

Confidentiality
Please be assured that all personal information collected is for the sole purpose of providing superior client service. This information will be held in the strictest confidence.

Modesty
Since our goal is to make you feel as comfortable as possible during your visit to Nusta Spa, what you wear during a service is entirely up to you. While many people choose to wear nothing under the sheets and towels when getting a massage, facial or body treatments, feel free to wear your own undergarments (or bathing suit for water therapies), or ask your service provider for disposable undergarments.

Peace and Quiet
For maximum relaxation, we ask that cell phones and pagers be turned off while visiting Nusta Spa. Please also be mindful of other guests in common areas and refrain from loud conversation.

Payment
Nusta Spa is pleased to accept cash, personal checks, travelers' checks, Visa, MasterCard, American Express, and Diners Club. We also accept Spa Finder gift certificates. Unfortunately, we do not accept Discover cards at this time.

Gift Certificates
Nusta Spa Gift Cards are available for all services, Spa Fusion packages or any dollar amount. If you would like to pre-pay a gratuity, our Spa Desk staff can assist you with that at the time of purchase. All Nusta Spa Gift Card sales are final – we are unable to refund, reissue or replace any Gift Cards after the initial sale. Gift Cards may not be purchased or used in conjunction with any special discount or promotion.

Gratuities
Gratuities are not included in Nusta Spa service prices. If you are pleased with your service, we recommend a gratuity of 15-20%. The gratuity may be paid in cash, by personal check or by credit card.

Nusta Spa Suite
Experience the ultimate ambience for total relaxation and comfort in our deluxe Spa Suite, equipped with a rainforest shower, hydrotherapy tub and massage table. Perfect for couples or friends who want to enjoy their spa experience together and benefit from our unique body therapies.

Groups
Nusta Spa welcomes group bookings. Please call our Spa Desk and we will be happy to assist you in planning your group event. We charge a 15% service fee and 20% gratuity for all group services. For more information, please visit our groups page.

Children
Children under the age of 12 are not allowed at Nusta Spa due to safety and noise considerations. Certain treatments, such as microdermabrasion and peels, can be performed on clients younger than 16 only with parental consent. Our Spa Desk staff can provide you with additional information and answer any questions you may have.

Personal Belongings
Lockers are provided for our guests in the men's and women's changing rooms. Please leave all personal belongings in your locker during your service. We recommend against bringing jewelry or other valuables to the spa; although we will do our best to locate and return any personal belongings left or lost at our facility, we cannot be held responsible for the loss of such items.

Returned Checks
Nusta Spa is pleased to accept personal checks. However, should your check be returned for insufficient funds, we will charge a processing fee of $10.00.

Product Return Policy
Nusta Spa will accept the return of any unopened and unused merchandise in its original packaging within 30 days of purchase. All returns must be accompanied with the original sales receipt. We will refund credit card purchases to the original card used. For purchases made by check or cash, we will mail a refund check within five business days of the return.